Privacy Policy

1. Introduction

Fidras ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you use our Shopify application.

2. Information We Collect

When you install and use our app, we collect:

• Store Information: Shop name, domain, email, and settings
• Customer Data: Names, email addresses, order history, and shopping behavior (from your Shopify store)
• Order Data: Order details, products purchased, and transaction information
• Analytics Data: Usage patterns, engagement metrics, and performance data

3. How We Use Your Information

We use the collected information to:

• Provide customer segmentation and analytics
• Generate AI-powered business insights
• Send automated marketing emails (abandoned cart, welcome emails, etc.)
• Calculate customer lifetime value and RFM scores
• Improve our services and user experience

4. Data Sharing

We do not sell your data. We may share data with:

• Service Providers: Email services (SendGrid), AI services (DeepSeek) for functionality
• Legal Requirements: When required by law or to protect our rights

5. Data Retention

We retain your data as long as your app is installed. When you uninstall the app, we delete all associated data within 48 hours as required by Shopify's GDPR requirements.

6. Your Rights (GDPR)

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to data processing
• Data portability

To exercise these rights, contact us at the email below.

7. Security

We implement industry-standard security measures including encryption, secure connections (HTTPS), and access controls to protect your data.

8. Contact Us

For privacy-related questions or requests, contact us at:

Email: catalystiq.ae@gmail.com

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page.